Refund policy
Sunday Pair — Returns & Refunds Policy
Last updated: 30 September 2026
We hope you love your Sunday Pair order. If you change your mind, you may return eligible items in accordance with the policy below.
This policy does not affect your statutory rights under UK consumer law.
1. Change-of-mind returns
If you purchase from us online, you may cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact us at:
within 14 days of the date you, or a person nominated by you, receives the goods.
Once you have notified us of your cancellation, you must send the goods back to us within 14 days.
Please contact us before sending any return so that we can provide the correct return instructions and return address.
2. Condition of returned items
You are entitled to inspect the goods as you reasonably would in a physical shop.
To help us process your return, items should wherever possible be returned:
- unworn;
- unwashed;
- clean and free from marks, stains, hair, pet hair, odours or other contamination;
- with any original labels, tags and product packaging still present; and
- in a condition suitable for resale.
You are responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Where permitted by law, we may reduce the amount refunded to reflect any such loss in value.
3. Socks and hygiene
For hygiene reasons, please take particular care when inspecting socks.
Trying an item briefly for fit may be reasonable, but socks that have clearly been worn for an extended period, washed, soiled, damaged or otherwise handled beyond what is reasonably necessary to inspect them may have a reduced resale value.
Where the law permits, any appropriate reduction in value may be deducted from the refund.
Nothing in this section limits your rights where an item is faulty, damaged or not as described.
4. Return postage
If you are returning an item because you have changed your mind, you are responsible for the direct cost of returning the goods to us, unless we agree otherwise.
We recommend using a tracked postal service and retaining proof of postage until your refund has been completed.
Sunday Pair is not responsible for returned parcels that are lost before they are delivered back to us, except where the law provides otherwise.
If an item is faulty, damaged on arrival, incorrect or not as described, please contact us before returning it. Where appropriate, we will provide return instructions and cover reasonable return costs.
5. Refunds
Once we receive your returned goods, or receive satisfactory evidence that you have sent them back where applicable, we will process any refund due in accordance with applicable law.
Refunds will normally be made to the original payment method.
For eligible cancellations, we will refund:
- the price paid for the returned goods; and
- the cost of the least expensive standard delivery option offered by us, where applicable.
If you chose a more expensive delivery method, such as express or premium delivery, we are not required to refund the additional cost above our standard delivery charge.
We aim to process refunds promptly and, where required by law, no later than 14 days after receiving the returned goods or acceptable evidence that they have been sent back.
Your bank or payment provider may take additional time to show the refund in your account.
6. Faulty, damaged or incorrect items
If your item is:
- faulty;
- damaged;
- not as described; or
- different from what you ordered,
please contact us as soon as possible at info@sundaypair.co.uk, including:
- your order number;
- a description of the issue; and
- clear photographs where helpful.
Your rights for faulty goods are separate from the change-of-mind return rights described above.
Under UK consumer law, customers may have rights to a refund, repair or replacement depending on the circumstances and when the fault is reported. GOV.UK
7. Items we cannot accept as ordinary change-of-mind returns
Subject always to your statutory rights, we may be unable to accept or may reduce the refund for items that have been:
- worn beyond what is reasonably necessary to inspect them;
- washed;
- altered;
- deliberately damaged;
- stained or soiled;
- returned with strong odours;
- contaminated in a way that prevents safe resale; or
- otherwise reduced in value through excessive handling.
This does not apply where the item is faulty, defective or not as described.
8. Sale and promotional items
Sale, promotional or discounted goods have the same statutory rights as full-price goods.
If an item was sold as defective and the defect was clearly disclosed to you before purchase, you may not be entitled to complain about that specific disclosed defect.
9. Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or design, please return the eligible item in accordance with this policy and place a new order.
This helps us process stock and refunds more quickly.
10. Refused or uncollected deliveries
If an order is returned to us because:
- the delivery was refused;
- the address provided was incorrect or incomplete; or
- the parcel was not collected,
we will contact you once the parcel is returned to us.
Any refund or redelivery will be handled in accordance with your statutory rights. Where legally permitted, additional delivery costs caused by an incorrect address or requested redelivery may be charged to the customer.
11. Return abuse
We reserve the right to investigate unusual or excessive return activity, including suspected fraud, deliberate damage, repeated use-and-return behaviour or false claims.
Any action we take will be reasonable and will not affect rights that customers have under applicable consumer law.
12. Contact us
For returns, refunds or problems with your order, please contact:
Sunday Pair
Email: info@sundaypair.co.uk
Please include your order number when contacting us.