Shipping policy
Sunday Pair — Shipping Policy
Last updated: 30 September 2026
Thank you for shopping with Sunday Pair.
This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order processing
Orders are normally processed within 1–3 working days after payment has been successfully received.
Orders placed on weekends or UK bank holidays will normally be processed on the next working day.
During busy periods, launches, promotions or seasonal peaks, processing times may take slightly longer.
We will do our best to dispatch orders promptly, but processing times are estimates and are not guaranteed unless expressly stated otherwise.
2. UK delivery
We currently offer delivery to addresses within the United Kingdom.
Available delivery options, estimated delivery times and charges will be shown at checkout before payment is completed.
Delivery times shown at checkout are estimates provided by us or the relevant delivery carrier.
They do not include our order-processing time unless clearly stated.
3. Delivery charges
Shipping charges are calculated and displayed at checkout.
From time to time, we may offer free or discounted delivery promotions. Any applicable terms, including minimum order values, will be displayed on our website or at checkout.
Where a free-delivery threshold applies, it is calculated based on the value of eligible goods after discounts and before any applicable delivery charge, unless stated otherwise.
4. Estimated delivery times
Once dispatched, UK orders will normally arrive within the estimated timeframe shown at checkout.
Please note that delivery delays can occasionally occur due to circumstances outside our reasonable control, including:
- carrier delays;
- severe weather;
- strikes or industrial action;
- high seasonal demand;
- transport disruption;
- incorrect or incomplete delivery details; or
- other unforeseen events.
Where there is a significant delay, please contact us and we will assist where reasonably possible.
5. Tracking
Where tracking is available for your selected delivery service, tracking details will be sent to the email address provided with your order.
Not all delivery services may include full end-to-end tracking.
Please allow time for tracking information to update after dispatch.
6. Delivery addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your delivery details carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible at:
We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once the order has entered the fulfilment process.
7. Incorrect or incomplete addresses
If a parcel is returned to us because the delivery address provided was incorrect or incomplete, we may ask you to pay any additional delivery cost required to resend the order, where permitted by law.
If you no longer want the order, any refund will be handled in accordance with our Returns & Refunds Policy and your statutory rights.
8. Missed, refused or uncollected deliveries
If delivery is attempted and the parcel is not collected, is refused, or is returned to us by the carrier, please contact us.
Where the return is caused by the customer failing to collect the parcel or refusing delivery, any additional redelivery cost may be charged to the customer where legally permitted.
This does not affect your statutory rights.
9. Lost parcels
If you believe your parcel has been lost in transit, please contact us at:
Please include your order number.
We may ask you to allow the carrier’s normal investigation period before treating the parcel as lost.
Where a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
10. Damaged parcels
If your parcel arrives visibly damaged, please take photographs of:
- the outer packaging;
- the shipping label; and
- the affected goods.
Please contact us as soon as possible at info@sundaypair.co.uk.
Photographs help us investigate the issue with the carrier and resolve the matter more efficiently.
11. International shipping
We currently ship within the United Kingdom only, unless international delivery is specifically shown as available at checkout.
If international shipping is introduced in future, additional customs duties, taxes or import charges may apply depending on the destination country.
These charges will be explained where applicable.
12. Delivery responsibility
Risk in the goods passes to you when the goods are delivered to you, or to a person identified by you to take possession of them, in accordance with applicable consumer law.
Where you instruct the carrier to leave a parcel in a nominated safe place, with a neighbour or at another location, this may affect how responsibility is assessed if the parcel is subsequently lost or stolen.
13. Contact us
For questions about shipping or delivery, please contact:
Sunday Pair
Email: info@sundaypair.co.uk
Please include your order number where possible.