Frequently Asked Questions
Orders
How will I know my order has been received?
Once your order has been placed successfully, you will receive an order confirmation email at the email address provided at checkout.
Can I change or cancel my order after placing it?
If you need to make a change, please contact us as soon as possible at info@sundaypair.co.uk. We will do our best to help, but changes cannot be guaranteed once an order has entered the fulfilment process or has been dispatched.
I entered the wrong delivery address. What should I do?
Please contact us immediately. If your order has not yet been dispatched, we may be able to update the address. Once an order has been dispatched, changes may no longer be possible.
Products
What sizes are available?
Available sizes are shown on each product page. Please check the product details carefully before ordering.
What materials are your socks made from?
The fibre composition of each pair is listed on the individual product page.
How should I care for my socks?
Please follow the care instructions shown on the product page or product label. In general, washing at a lower temperature and avoiding high heat can help maintain colour, shape and fabric quality.
Will the colours look exactly the same as they do online?
We do our best to display colours accurately, but slight differences may occur depending on your screen settings and the natural variation of the product.
Delivery
Where do you currently deliver?
We currently deliver within the United Kingdom, unless another destination is shown as available at checkout.
How much is delivery?
Available delivery options and charges are shown at checkout before you complete your order.
How long will my order take to arrive?
Orders are normally processed within 1–3 working days. Estimated delivery times will depend on the delivery method selected at checkout.
Please see our Shipping Policy for full details.
Will I receive tracking information?
Where tracking is available for the delivery service selected, tracking details will be sent to you by email after dispatch.
Returns & Refunds
Can I return my order if I change my mind?
Eligible online purchases may be cancelled within 14 days of receiving the goods, subject to our Returns & Refunds Policy and applicable UK consumer law.
Do I have to pay for return postage?
For ordinary change-of-mind returns, customers are responsible for the direct cost of returning the goods unless we state otherwise.
If an item is faulty, damaged, incorrect or not as described, please contact us first.
Can I return socks after trying them on?
You may inspect goods as reasonably necessary to assess them. However, socks should not be worn beyond what is reasonably necessary for inspection, washed, soiled or otherwise handled in a way that reduces their value.
Please see our Returns & Refunds Policy for full details.
Do you offer exchanges?
We do not currently offer direct exchanges.
If you would like a different size, colour or design, please return the eligible item and place a new order.
How long will my refund take?
Once your return has been received and checked, refunds are normally processed promptly to the original payment method.
Your bank or payment provider may take additional time to show the refund in your account.
Problems With Your Order
What should I do if my item arrives damaged or faulty?
Please contact us at info@sundaypair.co.uk with:
- your order number;
- a description of the problem; and
- photographs where helpful.
We will review the issue and provide an appropriate solution.
What if I receive the wrong item?
Please contact us as soon as possible and we will help arrange the appropriate next steps.
What if my parcel appears to be lost?
Please contact us with your order number. We may need to allow the delivery carrier’s normal investigation period before confirming that a parcel is lost.
Payments
What payment methods do you accept?
Available payment methods are shown at checkout and may include major debit and credit cards and supported digital payment methods.
Is my payment information secure?
Payments are processed through Shopify and supported payment providers. Sunday Pair does not directly store your full payment card details.
Sunday Pair
Where is Sunday Pair based?
Sunday Pair is a UK-based independent sock brand.
Do you have a physical shop?
Sunday Pair currently operates online.
Do you offer wholesale or collaborations?
For wholesale, collaboration or business enquiries, please contact info@sundaypair.co.uk.
How can I contact you?
Email us at info@sundaypair.co.uk.
We aim to respond within 2 working days.